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What is the return policy?

Women’s Closet Exchange does not offer returns or exchanges.

What if my purchase doesn’t fit?

Designers vary in fit so please be aware of this when making a purchase. However please feel free to call to inquire about fit.

Do you ship overseas?

No. Women’s Closet Exchange does not offer international  shipping at this time.

Can I make an exchange?

No. Women’s Closet Exchange currently does not offer exchanges or refunds. All sales are final.

How can I sell my designer items to Women’s Closet Exchange?

Women’s Closet Exchange is looking for designer apparel, handbags, shoes, and accessories. We look for items that have been purchased within the last 3 years, in current styles, and in excellent condition. Seller is responsible for cost of shipping and insurance. Items must be pre-approved by WCE before shipping. For more information you can call The Vault at 314-736-6511 or Women’s Closet Exchange at 314-842-8405

How do I know I am buying an authentic item?

At Women’s Closet Exchange, we share your passion for designer fashions. In fact, so much so that we’ve completed extensive training to ensure we’re never fooled by fakes. We’ve worked with experts in Singapore that specialize in uncovering fakes in the imposter export business. We’ve received training from design house representatives to accurately identify their high-end brands. And after over 25 years of buying and selling designer items, we’ve seen it all. All of our designer fashions are guaranteed authentic. Several members of our staff inspect each item before it is accepted and put into inventory. We offer an unconditional 100% refund on any item that can be proved to be a fake. Our reputation depends on honesty and we stand behind our promise—because we care about authentic, high-quality fashion as much as you.

When will my order ship?

Please allow 1-3 days for processing. You will receive a confirmation email when your order has shipped.

Where do these items come from?

Women’s Closet Exchange has been in the resale industry almost 30 years and has garnered a reputation as one of the best designer resale shops
in the country. Because of our status, we have built relationships with over 15,000 trusted suppliers in St. Louis and around the country.

How can I track my order/shipment?

Once your order has shipped, you will receive a confirmation email containing a USPS tracking number.

Can I cancel my order?

No. Once an order has been placed, it cannot be cancelled. Please make your selections carefully.

Can I ship to a different address than my billing address?

No. We can only process orders that have the same shipping address as the billing address at this time.
If you need any further help purchasing merchandise contact our online support team at 314-729-0811.

I live in St. Louis, can I come into the store and try an item on?

Yes, please be sure to call ahead to locate where the merchandise you’re interested in is located between our two locations.

 

Have a question we didn’t answer?

Call our online store at 314-729-0811